Experience & Service Design

I bring stakeholders, requirements and vision together, and move teams from assumption to a validated, shipped result — AI-accelerated.

I’m a Berlin-based Experience & Service Designer who turns complex problems into products customers desire.

With 18+ years in customer centricity, I bring stakeholders together, turn needs into clear requirements and a shared direction, and move teams from assumption to decision with evidence. And because I build what we decide — design systems, AI-accelerated — it actually ships.

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Services

The three building blocks behind that promise — in the order projects need them.

Stakeholders & requirements

Research & Requirements Engineering

„We discuss and never decide.“ Six departments, six truths, and no list anyone has signed. I hear each party on its own, turn what was said into requirements you can test, and run the session where the contradictions actually get decided.

  • Stakeholder and user interviews
  • Requirements in testable wording
  • Prioritised list, rationale in writing
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From assumption to validated

Design Thinking & Prototyping

More ideas than capacity, and none with evidence — you want a product idea tested before anyone commits. In five stages I gather where the real opportunities are, sharpen them into problem statements, narrow to the one worth building, and put a clickable prototype in front of real people.

  • Opportunities from evidence, not opinion
  • Ranking against agreed criteria
  • Clickable prototype, tested with five users
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To the delivered result

Usability & Design Engineering

You ship fast but it will not scale. AI and quick tools get you screens in minutes — inconsistent, hard to use and hard to maintain. I test what people can actually complete, then embed the fixes where they stay fixed: in the components, tokens and standards your team builds on.

  • Design system & tokens
  • Production-ready components
  • Usability & WCAG embedded in components
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How it works

End-to-End Customer Centricity

01

Frame

Align on the problem, the goals and the riskiest assumption — before anything is designed.

02

Discover

User interviews, analytics and market signals. Understand the real need, not the assumed one.

03

Define

Synthesize findings into opportunities and decide what is worth building first.

04

Prototype

Design the path a user would really take and make it clickable and testable.

05

Validate

Test with real users. Leave with evidence for the build — not opinion.

Writing

Latest thoughts on Medium

Let's work together

Ready to design the whole experience?

A free 30-minute call. No pitch, no pressure — just an honest look at your product, your users and whether I can help.