Experience & Service Design

I bring stakeholders, requirements and vision together, and move teams from assumption to a validated, shipped result — AI-accelerated.

I’m a Berlin-based Experience & Service Designer who turns complex problems into products customers desire.

With 18+ years in customer centricity, I bring stakeholders together, turn needs into clear requirements and a shared direction, and move teams from assumption to decision with evidence. And because I build what we decide — design systems, AI-accelerated — it actually ships.

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Services
Problem

I have ideas and need a tested one

More ideas than capacity, and none with evidence. In five stages I gather where the real opportunities are, sharpen them into problem statements, narrow to the one worth building — and put a clickable prototype in front of real people before anyone commits.

  • Opportunities from evidence, not opinion
  • Ranking against agreed criteria
  • Clickable prototype, tested with five users
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Problem

Some people can’t use it

A checklist can pass while people still fail. An expert review and a WCAG audit find what breaks, testing with keyboard, screen reader and magnification proves it — and the fixes go into your components so they stay fixed.

  • Heuristic evaluation & WCAG 2.1 AA
  • Usability tests with assistive technology
  • Fixes embedded in components
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Problem

We ship fast but it won't scale

AI and quick tools get you screens in minutes — but inconsistent, off-brand and hard to maintain. I turn that output into a real design system and set the direction and standards your team builds on — so it stays consistent, accessible and on-brand at scale.

  • Design system & tokens
  • Production-ready components
  • AI-assisted, on-brand at scale
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How it works

End-to-End Customer Centricity

01

Frame

Align on the problem, the goals and the riskiest assumption — before anything is designed.

02

Discover

User interviews, analytics and market signals. Understand the real need, not the assumed one.

03

Define

Synthesize findings into opportunities and decide what is worth building first.

04

Prototype

Design the path a user would really take and make it clickable and testable.

05

Validate

Test with real users. Leave with evidence for the build — not opinion.

Writing

Latest thoughts on Medium

Let's work together

Ready to design the whole experience?

A free 30-minute call. No pitch, no pressure — just an honest look at your product, your users and whether I can help.